Last updated September 28, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be unopened, in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@hekahealth.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Heka Health
Attn: Returns
Return Address:
Stand 3977, 27 Harker Crescent,
Midstream Hill Estate,
Gauteng,
South Africa,
1692

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

 ●     ANAMINO PREMIUM BEEF PROTEIN 250G   
 ●     PEPTIPLUS COLLAGEN POWDER     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange:
Heka Health: +27 076 846 4770

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
enquiries@hekahealth.co.za